8/16/2023 0 Comments Zen hotel yelpThe penthouse is gorgeous during the day and the front desk + driver were friendly, but that’s where the good news stops. The three if us are rarely together so i sprung for the penthouse to make it special. My mom, sister and I went to Catalina for a night while we were visiting California. These are all the little things, but things that you don’t expect when you’re paying $500 a night for a special vacation.… The heating and air-conditioning system is unique and there are no instructions about using the remote, so we were unable to heat the room the first night. This let in light all night and blasts of cold air when the outer hallway doors are open. In the older building, there’s a nearly 1 inch gap between the door to the room and the hallway. There is a elevator but the rooms are on many different levels and we had to negotiate 12 stairs ( with luggage) to access the room. Anyone with mobility issues should talk to the hotel before booking. There doesn’t appear to be any recycling anywhere in the hotel. We needed to use the sofa bed but there weren’t any sheets. Even when we did get the instructions the next day, there was nothing on that paper or in the room about how to reach the front desk so we had to have an Internet connection to look up the phone number on the web. Unfortunately the clerk had not given us a paper with instructions about how to call from town for a golf cart, the Wi-Fi password, etc. Our room was not ready so we were officially checked in and left our luggage and went out to explore. There are glitches in the system that need to be corrected to make it a user friendly stay. The view and the historic nature of the building are not enough to justify the price. Cons- The biggest barrier is of course the price which is the most expensive in town. A golf cart will take you up and down the hill. The staff are uniformly friendly and helpful. Pros: The hotel is anchored in a historic home on the top of a hill overlooking the bay with beautiful vistas. Barcelo Bavaro Palace All Inclusive Resort.Secrets Puerto Los Cabos Golf & Spa Resort.Hotels near Catalina Island Casino Ballroom.Hotels near Catalina Museum For Art & History.Hotels near Catalina Island Golf Cart Rentals and Tours.Cheap Accommodations in Catalina Island.The risk is there, it's not common, but it does happen. When hotels overbook, the first people in line to be cancelled are the ones who booked via 3rd party. In these cases, the travel agent company you used is supposed to find an alternative hotel for you. This does sometimes happen when you do not book directly with the hotel, and the hotel overbooks. I've also read reviews of last minute cancellations. Please read the terms and conditions when it comes to vouchers and discount codes, all travel agent/booking companies have restrictions on when and where you can use discounts codes or vouchers. I've seen people have commented that they did not honor a small discount. Not sure why so many other people are experiencing problems. I did not have any issues when checking in or with my reservation. At first I was skeptical because I'm used to using Expedia or directly booking with the hotel, and the hotel rates were much lower than the competitors. I've used ZenHotels twice for a trip in Brazil.
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